Paul de Man, Managing DirectorControl valves are used in different machines and equipment across numerous industries to carry out operations smoothly and efficiently. Relying solely on catalog sales overlooks the broader applications of these valves in diverse project settings.
MASCOT changes the narrative of the conventional approach.
It rejects a one-size-fits-all mindset to acknowledge the distinctiveness of each industrial project. Going beyond categorizing based on size and product specifications, MASCOT comprehends the full scope of a customer’s operational process to offer high-quality, specifically engineered valves.
“For us, it is important to know the customer’s process, past experiences and expectations, including economic considerations, so we can arrive at a solid base for equipment and material selection,” says Paul de Man, managing director, MASCOT.
This ethos, which starts with a clear understanding of customer expectations, shapes its strategy in sizing and selecting equipment. The objective isn’t merely to meet customer expectations, but to consistently surpass them, extending support beyond the point of sale to enhance the customer’s mean time between maintenance. This, in turn, ensures the highest possible plant uptime.
“When you purchase a control valve from us, you invest in reliable process control. This enables you to concentrate on overarching operational objectives as we manage the technical nuances,” says de Man.
Holistic Customer-Centric Approach
MASCOT’s specialized engineering teams, encompassing application, design, and manufacturing, embark on a collaborative journey to choose the appropriate types and specifications of control valves and other related equipment.
Engaging with external material suppliers, like leading steel and alloy producers, the company enriches their insights to ensure well-informed decision-making. This collaborative effort addresses clients’ nuanced challenges, transforming them into engineering solutions that precisely meet operational needs while considering economic aspects.
This attention to detail extends from initial customer consultation to the final delivery of products. MASCOT employs lean manufacturing and Six Sigma methodologies to optimize each stage of the customer journey. These proven approaches directly translate to faster delivery and higher quality control, aligning with lead time requirements.
Cases in point include fast delivery for large global organizations like Shell oil & gas company, which received their urgently needed 16-inch valves in less than two weeks, and another instance where a waste management firm benefited from accelerated lead times for specialized equipment.
Innovative Valve Designs for Efficiency and Reliability
Traditional valve models often fall short when it comes to handling the complex, variable challenges of industrial applications. MASCOT distinguishes itself by creating innovative valve designs. These designs are shaped by a deep understanding of specific industrial challenges, like extreme temperature and pressure conditions, corrosive materials, and the need for rapid flow control adjustments.
For example, consider its approach to globe-style control valves. Rather than sticking to conventional, cage-guided trims prone to issues like galling and sticking, MASCOT employs non-cage-guided trims.
This minimizes the likelihood of operational interruptions, like unplanned plant shutdowns. The unique plug-and-seat arrangement in these valves offers tight shutoff capabilities, eliminating another pervasive issue—premature valve leakage. For the customer, this results in substantial cost savings and reduces maintenance frequency.
MASCOT’s valve designs also prioritize flexibility, accommodating a broad spectrum of flow conditions. Unlike traditional valves, which can require multiple devices to handle diverse flow rates, its trim design incorporates high rangeability. This feature allows a single valve to efficiently manage low and high flows, offering customers a more streamlined and cost-effective solution.
In erosive applications, such as slurry transportation, abrasive chemical processing, and high-velocity steam handling, MASCOT excels yet again. It provides various material options for internal trim components to effectively combat erosion.
Truly elevating the company’s standing is its commitment to iterative design improvement. MASCOT places high value on customer feedback and operational data. For instance, the recent redesign of a valve model was directly influenced by customer experiences, leading to a more effective and reliable product. This constant cycle of feedback and refinement assures its valves are efficient and reliable.
Tailored Lead Times to Match Customer Needs
MASCOT prioritizes the needs of its clients over traditional manufacturing schedules, a strategy that has garnered it substantial contracts worldwide.
One instance involved Exxon Mobil, which faced a compressor shutdown at a critical offshore facility. The problem originated with another manufacturer’s faulty equipment. Acting swiftly, MASCOT supplied specialized control valves—3-inch class 1500-pound and 3-inch class 900-pound, glove-style valves made from Inconel alloys. It completed the task within seven working days, including casting and pouring of the materials. This expedited action enabled Exxon Mobil to resume operations with minimal delay.
Around the same time, Exxon Mobil encountered an issue with another piece of equipment. Once again, MASCOT’s agility came into play. It manufactured the replacement parts for a competitor’s faulty valve within a 24-hour window. This rapid response resulted in minimal downtime, solidifying MASCOT’s reputation for customer-focused efficiency.
When You Purchase A Control Valve From Us, You Invest In Reliable Process Control. This Enables You To Concentrate On Overarching Operational Objectives As We Manage The Technical Nuances
MASCOT’s strategically placed manufacturing facilities across Europe, Asia, North America, and other regions ensure exceptional service and support. A broad distribution network enhances its reach, guaranteeing timely and effective solutions.
An international presence does not dilute its focus on localized support. Whether providing parts for offshore operations or meeting the specialized needs of an onshore plant, MASCOT ensures that its global reach translates into personalized, on-the-ground support for each customer. Clients benefit not only from the firm’s extensive capabilities but also from its commitment to understanding local regulations, market conditions, and cultural nuances.
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Mascot’s Strategically Placed Manufacturing Facilities Across Europe, Asia, North America, And Other Regions Ensure Exceptional Service And Support. A Broad Distribution Network Enhances Its Reach, Guaranteeing Timely And Effective Solutions
This global-local approach makes it an international vendor with the heart of a local partner.
Future-Ready Engineering Solutions
MASCOT is not just keeping pace with industry developments; it is actively shaping the future. A keen eye on the renewable energy sector steers the company’s innovative control valve and process equipment designs.
For example, it is developing high-turndown steam mechanical spray design desuperheaters specifically for use in the burgeoning waste-to-energy industry. Another initiative focuses on creating extremely low-flow, high-pressure drop valve trims for rare earth mineral processing applications.
This forward-thinking approach guarantees MASCOT is well-positioned to meet the challenges of transitioning and emerging industries. By continuously innovating, it not only answers the needs of today but anticipates the requirements of tomorrow.
Clients that partner with MASCOT can be confident they are investing in equipment that will stay relevant in a rapidly evolving technological landscape.
