| | November - 202219E ERGYTech ReviewWHAT ROLE DOES YOUR IT DEPARTMENT PLAY IN SAAS APPLICATIONS?Jacque KeenanIT is a Business Partner, the trusted technology professional, and a liaison to the Software as a Service (SAAS) provider, allowing the business stakeholder to focus on their business. At SRP, we are supporting a large number of best-of-breed software applications in the cloud and adopting a new application weekly. We have success in assigning a Project Manager for implementation and Business Systems Analyst who partners with the business for the long haul, implementation, and beyond. As the availability of cloud software applications continues to grow, we are finding that there is an overall cost and productivity benefit to utilizing SAAS platforms. In a perfect world, the software application delivers the exact functionality required by the business and everything is supported by the software provider, removing the overhead burden from the internal IT department. We have found great benefits and speed of delivery in these unique applications. We are also finding an opportunity to streamline the implementation and support process through lessons By Jacque Keenan, Director of Information Technology Business Applications, SRPCXO INSIGHTS
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